SaaS Support
Automating Business Operations and Streamlining Workflows for Small and Medium Businesses GloballyAbout
Support Services On Demand
Working with SaaS Systems are often intuitive and “easy” to manage. The challenge comes when features change or the needs of the company change. Where do you turn to first? Online forums? Internally? Externally?
If “it depends”, it may be time to think about outsourcing your support services to the Terradare SaaS experts.
Choose or build your customized plan
SaaS-focused support experts
Support for CRMs, financial suites, marketing platforms and eCommerce websites
MSP Partner Support Program Available
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Virtually Everywhere
We have been operating as a virtual company since 2015. We understand the benefit and value-add a SaaS service has for teams of any size, globally.
Our base plans provide coverage for up to 35 users and up to 5 SaaS systems in use (excluding eCommerce).
We are experts in all things SaaS! Need more than SaaS Support? Choose from SaaS Migrations, eCommerce management, Audits, and QuickStarts. We provide these services to ensure your CRMs, Marketing platforms, finance suites, customer support applications and eCommerce websites remain operational.
Nicole and her team are extremely effective at identifying the high-leverage needs and recommending the right way forward. Their ability to implement and act in a timely fashion has served our company very well. Highly recommend their services to any organization seeking to optimize their operations and prepare for the future.
Essentials
- One-time set up fee of $499 three month Minimum Term
- Phone, email, and online portal support Monday through Friday, 8:30 am ET to 5:30 pm ET
- 1 Business Day Initial Response Time
- Unlimited Support Requests
- Maintenance and support for up to 5 SaaS systems (excludes eCommerce)
- 1-on-1 Virtual Training (+$199)
- Unlimited Data Imports and Exports (+$249)
- Quarterly System and Data Audit (+$199)
- Data Integration Management(+$249)
- One (1) Emergency/After-Hours Incident Per Month (+$129 per incident)
- Data Backup and Recovery (+$99)
- eCommerce Support Lite (+$249)
- eCommerce Support Pro (Price on Demand)
Premium
- One-time set up fee of $499; three month Minimum Term
- Phone, email, and online portal support Monday through Friday, 8:30 am ET to 5:30 pm ET
- 4 Hour Initial Response Time Monday Through Friday 8:30 am ET to 5:30 pm ET
- Unlimited Support Requests
- Maintenance and support for up to 5 SaaS systems (excludes eCommerce)
- Quarterly System and Data Audit
- 1-on-1 Virtual Training (+$199)
- Unlimited Data Imports and Exports (+$249)
- Data Integration Management (+$249)
- Emergency/After-Hours Incident per month (+$129 per additional incident)
- Data Backup and Recovery (+$99)
- eCommerce Support Lite (+$249)
- eCommerce Support Pro (Price on Demand)
We're Here To Help!
Mailing Address
78 George Street, Suite 204
Ottawa, Ontario K1N 5W1
Hours
M-F: 8:30 am – 5:30 pm
S-S: Closed
Call Us
(613) 854-7833